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Digitalisation of money and the future of monetary policy. The digitalisation of money has the potential to change traditional structures of the financial system. This column discusses four areas in which it may have an impact, and argues that while digitalisation will not erode the importance of central banks, banks could be massively challenged by new forms of intermediation ( VOX ). Navigating the fintech landscape with a customer-market-competition matrix. The new framework will help leaders identify the right type of strategy to solve a financial services business problem ( LSE Business Review ). Payment disputes in banking: A pathway to deeper customer relationships. Transforming the dispute-resolution process can provide banks with an opportunity to solidify bonds with their customers while driving down costs ( McKinsey ). Blockchain beyond the hype: What is the strategic business value? Companies can determine whether they should invest in blockchain by focu